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UK government kicks off plan to revamp citizen digital interaction | Computer Weekly

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UK government kicks off plan to revamp citizen digital interaction | Computer Weekly


In an attempt to address the complexity people often experience in dealing with government services, the UK government has unveiled CustomerFirst.

This is a new unit within the Department for Science, Innovation and Technology (DSIT), led by Tristan Thomas, formerly of Monzo, and Greg Jackson, CEO of Octopus Energy. It aims to bring together the best civil service operators alongside leading private sector disruptors and transformation specialists. The plan is to use CustomerFirst expertise to rewire government services, making use of AI and best practices from the private sector.

The Blueprint for modern digital government report, published last year, set out six steps to achieve a digital state. At the time, the government also recognised major challenges that were preventing digital government from progressing.

Although the government spends over £26bn annually on digital technology and employs a workforce of nearly 100,000 digital and data professionals, institutionalised fragmentation is holding back digital government services. Problem areas include persistent legacy, cyber and resilience risk; siloed data; under-digitisation; inconsistent leadership; a skills shortfall; diffused buying power; and outdated funding models.

A year later, the government has published its Roadmap for a modern digital government. The roadmap states that public services are being redesigned to be quicker, more accessible and easier to use, while also being cheaper to run and costing less to the taxpayer. The roadmap includes digitisation of the planning system to accelerate house building and a goal to simplify how people manage their benefits and taxes online.

CustomerFirst is being positioned as one of the initiatives the government will use to deliver savings for taxpayers through end‑to‑end reform and smarter use of technology by departments. There is a potential £4bn saving from moving service processing online, rather than by phone, post or in-person. 

Discussing the need to streamline how people interact with government departments, the minister for digital government, Ian Murray, said: “Too often, people are put off from interacting with the services they need by the frustration that comes with waiting on hold, filling in endless forms, and jumping through hoop after hoop.”

He said the government would redesign services so they meet the demands of modern life.

Technology such as artificial intelligence (AI) will be deployed to achieve this objective. Greg Jackson, founder and CEO of Octopus Energy, said: “With modern technology, including AI, and even more importantly empowered teams whose job it is to help citizens, we can improve service without increasing costs.” 

The Driver and Vehicle Licensing Agency (DVLA) is the first government department to work with CustomerFirst. It aims to improve how the DVLA handles millions of customer interactions each year related to driving licences, vehicle registration and other motoring services.

DSIT said the DVLA will become a blueprint for improving services across government departments. DVLA CEO Tim Moss said: “DVLA has a track record of delivering great digital services, and we are keen to build on this and further develop the next generation of high-quality services that citizens should expect.” 

As part of its roadmap for modern digital government, DSIT said it was looking for senior and experienced talent with expertise in service design, solutions architecture and product management.



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De-Gunk and Descale Your Keurig with These Cleaning Tips

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De-Gunk and Descale Your Keurig with These Cleaning Tips


It can be tricky to figure out how to clean your Keurig, but it’s important work. If your household is like mine, your pod coffee maker runs anywhere from three to seven times per day. All of that use can cause buildup and gunk, which can affect the taste of your coffee and the lifespan of your machine. But with proper maintenance and a dedicated routine, cleaning is a breeze. Here’s everything you need to know about light daily cleaning as well as deeper cleans.

Be sure to check out our related buying guides, including the Best Pod Coffee Makers, the Best Coffee Machines, the Best Coffee Subscriptions, and the Best Milk Frothers.

Daily Maintenance

To clean the housing of your Keurig coffee maker or other pod machine, just take a damp cloth and wipe down the outside. You can clean the K-Cup holder and needle by brushing or vacuuming away any loose debris like coffee grounds—be careful near the needle part since, obviously, it’s sharp.

Some machines come with a needle cleaning tool that you insert into the top and bottom of the needle, and a few people on various forums have used a paper clip instead. Some machines have removable pod holders that can be soaked in hot water. It’s always a good idea to refer to your specific model’s user guide, and you’ll probably want to unplug your machine beforehand.

To clean your drip tray and water reservoir, remove them and wash them by hand with hot, soapy water (though avoid using too much dish soap to prevent buildup). If your machine came with a carafe, wash it by hand or pop it in the dishwasher if it’s dishwasher-safe. Let them air dry or wipe them down with a lint-free towel after rinsing them off. You should be replacing the fresh water in your reservoir often, especially if it’s been sitting for a while. If your machine has a water filter in its reservoir, replace it every two to three months. Most machines with these types of filters have maintenance reminders—heed them!

For cleaning out the internal bits and pieces, you can use something like a Keurig Rinse Pod, which helps to flush out any excess oils or flavors that might be lingering. They are especially handy after brewing with flavored K-Cups like hot cocoa or some coffee varieties. You can also just run a hot water cycle every so often, which is a particularly good idea if you haven’t used your machine for a few days.

Keurig

Rinse Pods

These rinse pods help keep your Keurig clean and free from unwanted flavors.

Keurig

Water Filter Refill Cartridges

Keep your compatible Keurig water reservoir fresh with these filters, which should be replaced every two months or 60 water cycles.

Deeper Cleaning and Descaling

Some manufacturers recommend using filtered water or distilled water instead of tap water in your reservoirs, but I’ve always used tap water with the knowledge that I might have to clean my machine more frequently. You should deep-clean or descale your pod coffee maker every three to six months, or possibly more often if you notice hard water stains, calcium deposits, or mineral buildup, or your machine prompts you to deep-clean it.

You can do this a few ways. For the DIY method, fill your water tank with white vinegar and water (about half and half) and run large-capacity brew cycles until the reservoir is empty; Halfway through, consider letting the vinegar solution soak for a while, around 20 to 30 minutes. Follow up with a few rinsing cycles using clean water until the vinegar smell is gone. Alternatively, you can use a dedicated Keurig descaling solution according to the instructions on the bottle. That solution can be used on non-Keurig machines too. Make sure your machine is fully rinsed out before brewing your next cup of coffee.

It’s important to perform these deeper cleaning cycles on a regular basis to ensure your machine lasts as long as possible. And that your coffee tastes good, of course.

Keurig

Descaling Solution

This descaling solution can be used to remove mineral buildup every few months.

Keurig

Brewer Maintenance Kit

Get every piece you’ll need with this all-in-one maintenance kit.


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The Race to Build the DeepSeek of Europe Is On

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The Race to Build the DeepSeek of Europe Is On


Against that backdrop, Europe’s reliance on American-made AI begins to look more and more like a liability. In a worst case scenario, though experts consider the possibility remote, the US could choose to withhold access to AI services and crucial digital infrastructure. More plausibly, the Trump administration could use Europe’s dependence as leverage as the two sides continue to iron out a trade deal. “That dependency is a liability in any negotiation—and we are going to be negotiating increasingly with the US,” says Taddeo.

The European Commission, White House, and UK Department for Science, Innovation and Technology did not respond to requests for comment.

To hedge against those risks, European nations have attempted to bring the production of AI onshore, through funding programs, targeted deregulation, and partnerships with academic institutions. Some efforts have focused on building competitive large language models for native European languages, like Apertus and GPT-NL.

For as long as ChatGPT or Claude continues to outperform Europe-made chatbots, though, America’s lead in AI will only grow. “These domains are very often winner-takes-all. When you have a very good platform, everybody goes there,” says Nejdl. “Not being able to produce state-of-the-art technology in this field means you will not catch up. You will always just feed the bigger players with your input, so they will get even better and you will be more behind.”

Mind the Gap

It is unclear precisely how far the UK or EU intends to take the push for “digital sovereignty,” lobbyists claim. Does sovereignty require total self-sufficiency across the sprawling AI supply chain, or only an improved capability in a narrow set of disciplines? Does it demand the exclusion of US-based providers, or only the availability of domestic alternatives? “It’s quite vague,” says Boniface de Champris, senior policy manager at the Computer & Communications Industry Association, a membership organization for technology companies. “It seems to be more of a narrative at this stage.”

Neither is there broad agreement as to which policy levers to pull to create the conditions for Europe to become self-sufficient. Some European suppliers advocate for a strategy whereby European businesses would be required, or at least incentivized, to buy from homegrown AI firms—similar to China’s reported approach to its domestic processor market. Unlike grants and subsidies, such an approach would help to seed demand, argues Ying Cao, CTO at Magics Technologies, a Belgium-based outfit developing AI-specific processors for use in space. “That’s more important than simply access to capital,” says Cao. “The most important thing is that you can sell your products.” But those who advocate for open markets and deregulation claim that trying to cut out US-based AI companies risks putting domestic businesses at a disadvantage to global peers, left to choose whichever AI products suit them best. “From our perspective, sovereignty means having choice,” says de Champris.

But for all the disagreement over policy minutiae, there is a broad belief that bridging the performance gap to the American leaders remains eminently possible for even budget- and resource-constrained labs, as DeepSeek illustrated. “If I would already think we will not catch up, I would not [try],” says Nejdl. SOOFI, the open source model development project in which Nejdl is involved, intends to put out a competitive general purpose language model with roughly 100 billion parameters within the next year.

“Progress in this field will not to the larger part depend anymore on the biggest GPU clusters,” claims Nejdl. “We will be the European DeepSeek.”



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Considerations for ensuring a minimum viable digital sovereign cloud | Computer Weekly

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Considerations for ensuring a minimum viable digital sovereign cloud | Computer Weekly


Server manufacturers have been working in recent years to adapt their datacentre products to meet the growing demand for artificial intelligence (AI). While major public cloud providers have the resources and scale to handle AI workloads, there is renewed interest in private clouds and on-premise AI. This shift is partly due to the realisation that public large language models (LLMs) are not well-suited for specific enterprise needs. Additionally, geopolitical uncertainties have raised concerns about relying solely on hyperscale cloud providers, prompting businesses to prioritise digital sovereignty and seek greater control over their IT infrastructure.

Lenovo, for instance, positions digital sovereignty in the context of customer requirements and AI deployment strategies. During its latest quarterly earnings call, Lenovo chairman Yuanqing Yang said: “User priorities are shifting towards personalisation and the private domain. This is accompanied by growing emphasis on efficiency, response speed, security, privacy and sustainability.”

The company answers the question of digital sovereignty through its hybrid AI advantage programme, which integrates AI hardware with AI-powered services and AI infrastructure to provide digital sovereignty and address customer privacy requirements.

Meanwhile, during HPE’s fiscal 2025 fourth-quarter earnings call, CEO and president Antonio Neri said: “Sovereign and enterprise bookings now account for more than 60% of the cumulative orders since Q1 of fiscal year 2023, demonstrating our strategy to prioritise profitable AI infrastructure build-out opportunities.”

The company recently introduced its first AMD Helios AI rack-scale architecture integrated with HPE Juniper networking, which it claims is designed to accelerate AI training and inferencing for sovereign clouds.

Similarly, Dell is ramping up efforts to place sovereign cloud capabilities, as Dell vice-chairman Jeffrey Clark explained during the company’s third-quarter 2026 earnings call. “Our salesforce is winning new opportunities across the neocloud customer base, sovereign customer base and enterprise customer base,” he said in response to a question about the factors contributing to incremental AI revenue of $5bn, which was referenced during the earnings call.

Given the trend among server manufacturers to offer digital sovereign capabilities, digital sovereignty is highly likely to be an area of focus for the tech sector in 2026 when targeting customer opportunities.

No regs for digital sovereignty

When looking at what is and what is not digital sovereignty, the authors of analyst Forrester’s Demystifying full digital sovereignty report note that there is no single regulation for digital sovereignty worldwide, which means it is not a compliance issue.

Instead, Forrester analysts Dario Maisto, Pascal Matzke, Lauren Nelson, Lorenzo Annicchiarico and Rachel Birrellone describe digital sovereignty as a risk mitigation exercise, where technology firms and IT service providers subject to foreign jurisdictions may affect an organisation’s ability to keep operations running. Rather than being considered a compliance issue, the Forrester analysts regard digital sovereignty as a request for proposal (RFP) when procuring new IT products and services.

Although it involves access to the organisation’s data, in terms of data residency, Forrester does not recommend treating digital sovereignty as a privacy and data protection issue.

In the report, the Forrester analysts note that data sovereignty concerns the ownership of data. “When you put your data in the infrastructure of a third-party subject to a foreign jurisdiction, such as the US hyperscalers’ datacentres in Europe, you may end up losing access to it,” they warn.

As an example, they note that while Microsoft’s sovereign public cloud ensures that customer data remains within Europe and only European nationals will be responsible for operations, this does not protect Microsoft customers from the risk of the US government “pulling the kill switch”.

Forrester recommends that organisations correctly frame the data sovereignty issue as a first step in gaining stable, long-lasting sovereign control of their data.

A balanced approach to in-country technology capacity

Power International Holding, which has headquarters in Qatar, is using Nutanix’s sovereign cloud capabilities and has adopted a private cloud to ensure sovereignty over its own data and AI models. 

The company has been using Nutanix to tackle a proliferation of shadow AI projects when application development teams use external software-as-a-service (SaaS)-based LLMs without centralised controls, as CIO Jasim Rahman explains: “We selected Nutanix to do classical HCI (hyper-converged infrastructure) file management, but it has also allowed us to deploy our own models within the Nutanix AI stack, and this now powers a lot of our use cases in healthcare, IT, HR and facilities management.”

Nutanix Enterprise AI functions as a private cloud, allowing Power International Holding to create and use its own AI models, as well as fine-tune open source ones. It ensures data stays within the country where the company operates, maintaining data residency.

He says the company has a multi-layered approach to digital sovereignty, which includes in-country control over compute infrastructure and the development of AI models and platforms tailored to local needs “Our full-stack sovereignty has multiple stacks. We’re taking a very balanced approach to this, with both western and eastern clusters,” he says.

While Power International Holding is a private company, it participates in nation-building efforts, supporting the Qatar government to develop sovereign AI capabilities. Rahman says this makes it a key partner in advancing Qatar’s digital sovereignty and innovation goals.

“Governments need compute capacity to build models that are tuned for their country, culture, and language,” he adds.

For Rahman, digital sovereignty means ensuring that the compute infrastructure, models, platforms and physical AI remain within the country.

“Governments need a lot of compute capacity to build their AI models,” he says. “The risk is not just data residency. It’s data plus the models. Nobody can see what’s inside the model. It’s like a black box. So we’ve got to be able to intervene to make sure these models are tuned for the country, the culture and the languages spoken in that country.”

Rahman notes that the underlying graphics processing unit (GPU) infrastructure needed for AI requires a balanced approach to digital sovereignty. “In Qatar and the other countries we operate in, we’re taking a very balanced approach to GPU infrastructure. Not many countries produce chips. We are dependent on the west, the Americas and the east.”

This approach means Power International Holding takes into account the specifics of the countries in which it operates. Some of them are leaning west, while some lean east. The underlying stack is the GPU infrastructure. “We’re going to be providing a platform of GPU infrastructure that will allow these countries to have their own digital embassies within this GPU infrastructure. They can operate within that infrastructure independently as sovereign clouds,” says Rahman.

He defines digital embassies as secure, sovereign cloud environments hosted within Qatar’s GPU infrastructure. They are designed to serve as disaster recovery and continuity hubs for other countries and enable countries to store critical data and systems outside their borders, ensuring resilience in case of emergencies such as wars or natural disasters.

Qatar has diplomatic relationships with other nations, such as Rwanda, which facilitates establishing digital embassies for disaster recovery and continuity planning for these countries. “Rwanda wants to have a country business continuity plan outside of Rwanda. That’s where Qatar would come in,” says Rahman. 

Minimum requirements

While there have been many discussions around on-premise and private clouds being built to enable digital sovereignty, that does not necessarily mean moving workloads and data out of hyperscale IT infrastructure.

Forrester advises IT and business leaders to determine the minimum level of digital sovereignty needed to meet their business goals. This should be practical and capable of supporting the organisation’s workload requirements. A digital sovereignty plan should focus on delivering useful outcomes, rather than just meeting compliance or avoiding risk, as these alone do not benefit the business.

As Rahman highlights, such a strategy must also consider the countries where the business operates and their geopolitical context. This means IT infrastructure may need to be deployed in a different country from where the business is based. For example, as noted in Forrester’s Demystifying full digital sovereignty report, Estonia’s data embassy is located in Luxembourg to protect its critical data and information.



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