Tech
UK government kicks off plan to revamp citizen digital interaction | Computer Weekly
In an attempt to address the complexity people often experience in dealing with government services, the UK government has unveiled CustomerFirst.
This is a new unit within the Department for Science, Innovation and Technology (DSIT), led by Tristan Thomas, formerly of Monzo, and Greg Jackson, CEO of Octopus Energy. It aims to bring together the best civil service operators alongside leading private sector disruptors and transformation specialists. The plan is to use CustomerFirst expertise to rewire government services, making use of AI and best practices from the private sector.
The Blueprint for modern digital government report, published last year, set out six steps to achieve a digital state. At the time, the government also recognised major challenges that were preventing digital government from progressing.
Although the government spends over £26bn annually on digital technology and employs a workforce of nearly 100,000 digital and data professionals, institutionalised fragmentation is holding back digital government services. Problem areas include persistent legacy, cyber and resilience risk; siloed data; under-digitisation; inconsistent leadership; a skills shortfall; diffused buying power; and outdated funding models.
A year later, the government has published its Roadmap for a modern digital government. The roadmap states that public services are being redesigned to be quicker, more accessible and easier to use, while also being cheaper to run and costing less to the taxpayer. The roadmap includes digitisation of the planning system to accelerate house building and a goal to simplify how people manage their benefits and taxes online.
CustomerFirst is being positioned as one of the initiatives the government will use to deliver savings for taxpayers through end‑to‑end reform and smarter use of technology by departments. There is a potential £4bn saving from moving service processing online, rather than by phone, post or in-person.
Discussing the need to streamline how people interact with government departments, the minister for digital government, Ian Murray, said: “Too often, people are put off from interacting with the services they need by the frustration that comes with waiting on hold, filling in endless forms, and jumping through hoop after hoop.”
He said the government would redesign services so they meet the demands of modern life.
Technology such as artificial intelligence (AI) will be deployed to achieve this objective. Greg Jackson, founder and CEO of Octopus Energy, said: “With modern technology, including AI, and even more importantly empowered teams whose job it is to help citizens, we can improve service without increasing costs.”
The Driver and Vehicle Licensing Agency (DVLA) is the first government department to work with CustomerFirst. It aims to improve how the DVLA handles millions of customer interactions each year related to driving licences, vehicle registration and other motoring services.
DSIT said the DVLA will become a blueprint for improving services across government departments. DVLA CEO Tim Moss said: “DVLA has a track record of delivering great digital services, and we are keen to build on this and further develop the next generation of high-quality services that citizens should expect.”
As part of its roadmap for modern digital government, DSIT said it was looking for senior and experienced talent with expertise in service design, solutions architecture and product management.
Tech
This Is the Only Office Lamp That Does Double Duty on My Nightstand
The base of the lamp has two slider buttons. One toggle adjusts the warmth, from cold white light all the way to red. One adjusts the intensity, from ultra-bright down to a glareless glow. Hard taps on each button skip ahead, while holding the toggle down on one side or another adjusts the light settings quite slowly—slowly enough I at first sometimes question whether it’s happening.
The maximum brightness is 1,000 lumens—the approximate intensity of a 75-watt incandescent bulb. At this brightness, the battery lasts about five hours. At a lower intensity, this can extend to as long as a dozen hours.
Red Shift
Photograph: Matthew Korfhage
There’s an added feature I have come to appreciate at night, which is the red-light mode. There’s little evidence that blue light from your little smartphone is keeping you awake at night. But numerous studies do show that blue light wavelengths can affect melatonin levels and thus your body’s circadian rhythm, while red light doesn’t do this.
Red light therapy is, of course, the province of TikTok as much as science—a field where wild exaggerations live alongside legitimate uses and benefits. For every sleep study showing that red light is superior to blue light when it comes to melatonin levels, there’s another showing that red light is associated with “negative emotions” before bed.
So I can only offer my own experience, which is that Edge Light Go’s red reading light offers me a pleasant liminal space between awake time and sleepy time, one not offered by a basic nightstand lamp. It allows me to sort of bask in a darkroom space that still lets me see and read, and drift off a little easier.
If I fall asleep, the light has an automatic 25-minute shut-off, which means I won’t do what I far too often do, which is drift off while reading and then wake up, alarmed, to a room filled with bright light in the middle of the night.
Caveats and Quirks
Photograph: Matthew Korfhage
This said, for all the virtues of portability, the Edge Light Go does not boast a base that’s heavy enough to stop the lamp from tipping over if I bend it forward from its lowest hinge. This can be an annoyance when trying to use the lamp as a reading light from a bedside table or the arm of a couch.
Tech
5G market enters selective and strategic phase of development | Computer Weekly
The 5G mobile market is moving beyond its initial land-grab phase and into a period shaped more by network quality, architectural maturity and service differentiation, according to a study from the Global mobile Suppliers Association (GSA).
The State of the market report – from the industry association representing companies in the global mobile ecosystem engaged in the supply of infrastructure, semiconductors, test equipment, devices, applications and support services – was based on market data taken up until the end of March 2026.
Among the key findings of the research was the underlying dynamic that global 5G expansion is still advancing, but the story is no longer just about adding more launches to the map, and the more meaningful story is how it is broadening.
It reported that 392 operators have now launched 5G networks, up 14% from March 2025, reflecting 44% of total LTE and 5G networks. Spectrum was found to remain as the essential enabler of the next phase of 5G growth, and beyond that, 6G.
Indeed, the study showed that over the past year, 11 5G auctions have been completed across the world, for an average price of $663.4m. And as of the end of March 2026, there were 4,256 announced 5G devices in the market, up 24% from last year. In comparison, total LTE devices totalled 29,024.
5G Standalone was becoming the clearest marker of market maturity. Some 95 operators had launched a 5G Standalone service, highlighting a growth of 42% since the first quarter of 2025. Development of 5G Advanced networks was seen to still be at an early stage, but the GSA stressed that its growth rate makes it one of the clearest signals of where the market is heading next. In total, 35 operators are investing in 5G Advanced, an increase of 71% since 2025. Of these operators and providers, 11 have launched a service.
Looking at one of the key use cases of 5G networks, one the industry has long held to offer future prosperity, the study found that private mobile networks continue to demonstrate that 5G’s opportunity extends well beyond public consumer services. The manufacturing vertical is a strong adopter of mobile private networks, with 374 identified customer deployments, followed by the education and academic research sector, with 169 customers deploying it.
Yet despite the prospects from private 5G, the GSA’s report identified Fixed Wireless Access (FWA) as one of 5G’s strongest and most visible commercial success stories. The study found 394 operators who have launched a 5G fixed wireless service, with another 29 investing in the technology, an increase of 59% since June 2025.
The report also tracked the rapid growth of satellite-enabled mobile connectivity, which it said is moving from experiment to early commercial reality. Some 97 operators are investing in satellite-to-cell phone connectivity, and eight available chipsets are compatible with the technology.
Commenting on the study’s findings, Joe Barrett, president of the GSA, said: “The global 5G market is entering a more selective and strategic phase of development … This shift is most clearly visible in 5G Standalone, which now underpins much of the industry’s next wave of innovation, including 5G RedCap, network slicing and more advanced enterprise offers … These trends all point to a market that is no longer defined simply by how many 5G networks exist, but by what those networks are becoming.
“5G in 2026 will be shaped by standalone adoption, ecosystem readiness and the ability of operators to translate technical capability into commercial value.”
Tech
Freshwave claims next evolution of 5G indoor mobile | Computer Weekly
With reliable mobile connectivity still a major issue inside modern office buildings – particularly as energy-efficient materials block signal and user expectations remain high – connectivity infrastructure-as-a-service (IaaS) provider Freshwave has launched 5G on Omni to offer businesses “assured” indoor 5G connectivity from all the mobile network operators (MNOs).
Freshwave said that its mission is to invest expertise and capital to assure connectivity, bringing mobile operators, central and local government, and real estate providers to work together in new ways. It added that it has connected some of the biggest, most challenging wireless environments in the UK, including several central London boroughs and more than 2,000 buildings.
At launch in June 2024, the company’s Omni Network was described as a world first, offering 4G mobile connectivity indoors from all the UK mobile network operators via a combined small cell unit. It boasts more than six million square feet of real estate live or in-build.
Omni Network was previously only available on Andrew Onecell, but the solution is now multi-supplier, being available using Ericsson Radio Dot technology which is seeing use in the new 5G on Omni offer.
In another claimed first and the next stage in the evolution of the Omni Network, 5G on Omni is designed to deliver 4G/5G connectivity indoors from all the UK MNOs – EE, O2, and VodafoneThree – via the Ericsson’s Radio Dot System, extending the 5G carrier-grade mobile coverage to more spaces than ever before.
Aiming to address the aforementioned issue whereby building materials can potentially block mobile signals from reaching indoors, Freshwave said its dedicated multi-operator in-building mobile system can ensures everyone inside has the mobile connectivity they need, no matter which network they’re on.
Connecting securely to the MNOs’ networks, 5G on Omni is configured and controlled by Freshwave’s engineers via the company’s datacentre as a fully managed service. For organisations whose connectivity needs are met by 4G today, 5G on Omni provides a simple software upgrade path to 5G when required.
In addition, the company said that 5G on Omni uses up to 50% less energy than a traditional distributed antenna system (DAS), is faster and more cost effective to deploy with less cabling, and needs less space in the comms room.
Remarking upon the launch and its objectives, Simon Frumkin, Freshwave’s CEO, said: “After a world-first with Omni Network, I’m delighted we’re now able to offer our customers another first with 5G on Omni. It’s the next stage of assured indoor mobile connectivity, bringing all the operators indoors on 5G via small cells.
“Indoor connectivity is an essential productivity driver, as evidenced by our Mobile connectivity ROI index which found that the UK could gain £70bn of added value by eliminating mobile signal not-spots indoors. 5G on Omni represents an important step forward for indoor connectivity in the UK. We’re grateful to all the UK mobile operators and to our technology partner Ericsson for their collaboration in making this possible.”
Luca Orsini, head of Ericsson North Europe, added: “We’re thrilled to have collaborated with neutral host provider Freshwave to deliver 5G from all UK mobile operators on the Ericsson Radio Dot for the very first time. It highlights how shared indoor infrastructure can accelerate high-quality 5G coverage and capacity at a lower total cost of ownership than legacy solutions, ensuring organisations and users benefit from seamless connectivity regardless of their mobile provider.”
The service is also available via a pay-as-you-occupy model, which allows landlords to pay to cover shared areas in a building, while giving tenants the ability to contract directly with Freshwave to join the in-building system as and when they move in.
Freshwave claims 5G on Omni is already seeing strong demand and that it is in the process of deploying it at several other customer sites this year across sectors including financial services, luxury goods brands and a global fast moving consumer goods company. One of the early adopters of the service has been flexible office provider Workspace’s Record Hall site in central London, bringing 4G/5G mobile signal from all the MNOs to the offices and workshops there.
“Good connectivity should be something our SME customers don’t have to think about,” said Chris Boultwood, head of technology at Workspace. “With 5G on Omni from Freshwave now live at Record Hall, our customers can rely on seamless mobile coverage throughout the building, whichever network they use.”
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