Business
Starbucks wants its cafes to be more welcoming — and accessible. Take a look at a recent renovation
As Starbucks revamps its U.S. locations, the coffee chain is trying to make its cafes welcoming to all through more inclusive design.
As part of its broader effort to bring back customers, the company has prioritized plans to give makeovers to roughly 1,000 locations by the end of 2026. It will sideline major store renovations and development in the meantime.
While the changes will vary based on the location, expect more seating, dark wood paneling and other tweaks that make its cafes cozier. The renovations will also include changes like less harsh lighting that won’t affect customers with light sensitivity.
“We’re uplifting more than 1,000 coffeehouses over the next year, blending our global heritage with local relevance to create spaces that are immersive, inclusive, and deeply human,” Dawn Clark, Starbucks senior vice president of coffeehouse design and concepts, said in a statement to CNBC.
“Whether it’s the laid-back warmth of the Palisades or the urban energy of Manhattan, intentional design encourages customers to stay longer, connect more, and return often — and translates into meaningful business impact,” Clark said.
Starbucks is planning to spend about $150,000 on each “uplift,” without closing the stores down. The company started with locations in New York, followed by cafes in Southern California.
The makeovers are intended to make the stores more welcoming, returning Starbucks to its prior status as a “third place” for customers to hang out between home and work. In recent years, Starbucks had lost that reputation, fueled by decisions like removing seats as mobile ordering become popular and getting rid of outlets to discourage lingering.
Under CEO Brian Niccol, the chain plans to reverse many of those decisions as it tries to break a sales slump. For example, he previously told employees in June that he plans to add back the 30,000 seats that had been removed from cafes.
But trying to appeal to a wider swath of customers isn’t new for the company. Starbucks first unveiled an accessible store design in early 2024, before Niccol’s tenure. At the time, the company said that the design took about two years and included input from baristas.
Take a look inside a recently renovated New York City cafe near Manhattan’s Union Square.
The Starbucks Union Square East location before the renovation
Source: Starbucks
Before the renovation, the location lacked many decorative touches, besides some large-scale photos of the chain’s Hacienda Alsacia, its coffee and research farm in Costa Rica.
With such sparse seating, the cafe’s concrete floors were more obvious. Harsh lighting didn’t help the store’s appearance either.
A large seating area now has even more seats, plus a gallery wall and lighting with less glare.
Source: Starbucks
The location now features much more seating near the entrance. Leather accents to the wraparound booth make the seats more comfortable. The tables are easily movable and at an accessible height for wheelchair users.
Starbucks also brought back the electrical outlets that disappeared in prior makeovers. Now customers who want to study or work from the location can charge their laptops or phones, encouraging them to stay longer.
Large area rugs bring a cozy touch, in addition to dampening some of the cafe’s ambient noise. Live plants also add to the homey vibe of the space.
Tweaks to the location include adding high-top tables and bar stools for more seating options.
Source: Starbucks
High-top tables, positioned closer to the barista bar, offer a seating option for customers looking to sit down with companions. The makeover adds 16 more seats to the location.
Starbucks also changed out its lightbulbs to soften the store’s lighting and reduce glare, giving it a warmer atmosphere. The improved lighting helps highlight an existing mural, seen on the right of the photo above.
Starbucks added a shelving unit that highlights its coffee beans.
Source: Starbucks
Behind the barista bar, the company added a large shelving unit that highlights bags of its coffee, plus decorative burlap sacks that hold beans. Touches of purple are a nod to the nearby New York University.
Customers waiting to pick up their drinks can sit off to the side. Previously, the area was a standing bar that wasn’t accessible to wheelchair users.
In addition to adding rugs, Starbucks also improved the location’s overall insulation to cut down on the clamor of a busy coffee shop. For baristas, the change means that conversations among customers are less likely to disturb their work, whether that’s hearing an order correctly or focusing on making a latte.
Danielle KayeBusiness reporter
ReutersDisney+ and Hulu cancellations rates doubled in September after TV host Jimmy Kimmel was briefly taken off air, suggesting the move may have hurt the entertainment giant financially.
Data from analytics firm Antenna shows Disney+’s so-called churn rate – the percentage of subscribers who cancel each month – jumped from a 4% average to 8%, which equates to about three million cancellations, while Hulu’s rose to 10% or more than 4 million.
Disney suspended Kimmel after comments he made about the shooting of Charlie Kirk, following pressure from a federal regulator. The decision sparked free speech debates.
ABC, which airs Jimmy Kimmel Live, reinstated him within a week after a backlash.
Disney, which owns ABC, decided on 17 September to take the comedian off air, two days after Kimmel had said, during one of his shows, the “Maga gang” was “desperately trying to characterise this kid who murdered Charlie Kirk as anything other than one of them” and of trying to “score political points from it”.
The abrupt suspension came hours after Brendan Carr, chair of broadcast regulator, the Federal Communications Commission (FCC), threatened to revoke ABC’s broadcast licence.
The move was met with protests in California and lambasted by the writers and actors guilds, lawmakers and the American Civil Liberties Union (ACLU).
Critics and First Amendment advocates had railed against ABC’s decision as censorship and a violation of free speech. They also called for economic pressure on Disney, urging people to boycott the company’s services.
Hundreds of celebrities and Hollywood creatives signed a letter backing Kimmel, who was later reinstated.
ReutersThe new data from Antenna, released on Monday, offers the first indication that Disney may have taken a hit from the blow-back.
Disney+ and Hulu lost millions more subscribers in September compared to recent months, while Netflix saw its churn rate hold steady at 2%.
But it is not clear whether Kimmel’s suspension was the only factor driving the surge in cancellations.
Disney’s move to suspend Kimmel coincided with its announcement of previously planned increases to subscription prices, as the company faces pressure to boost its profit from streaming services.
Despite the rise in cancellation rates, both Disney+ and Hulu saw an uptick in new sign-ups in September, offsetting some of the loss, according to Antenna.
Disney declined to comment and Hulu is yet to respond. However, Disney noted discrepancies between Antenna’s data and its internal figures.
new video loaded: What to Know About the ICE Raid at a Hyundai Plant
By Farah Stockman, Gabriel Blanco, June Kim and Claire Hogan
October 20, 2025
Charlotte EdwardsBusiness reporter, BBC News
Getty ImagesPizza Hut is to close 68 restaurants and 11 delivery sites in the UK with the loss of 1,210 jobs, after the firm running them fell into administration.
DC London Pie Limited, which operates Pizza Hut’s UK restaurants, appointed FTI Consulting as administrators on Monday.
However, Pizza Hut’s global owner Yum! Brands has agreed to save 64 restaurants, preserving 1,276 jobs.
Pizza Hut is well known for its family-friendly dining and salad bar, but its UK business has been struggling and had previously gone into administration less than a year ago.
DC London Pie had bought Pizza Hut UK’s restaurants from insolvency in January this year. The company also owns Pizza Hut franchises in Sweden and Denmark.
A spokesperson for Pizza Hut UK said: “We are pleased to secure the continuation of 64 sites to safeguard our guest experience and protect the associated jobs.”
Nicolas Burquier, managing director for Pizza Hut Europe and Canada, said: “This targeted acquisition aims to safeguard our guest experience and protect jobs where possible.”
He added that the immediate priority for Pizza Hut was “operational continuity at the acquired locations and supporting colleagues through the transition”.
Zoe Adjay, a senior lecturer in hospitality at the University of East London, said Pizza Hut had been “at the forefront of bringing fast food into the UK” in the 1970s, but had struggled to remain relevant amid increased competition.
“The pizza market has become a lot more upmarket,” she said. “There’s a lot more high-end pizza and they’ve taken a huge market share.”
Ms Adjay added that Pizza Hut had also failed to establish itself on social media in the same way as some of its competitors.
Increased operating costs and “ongoing consumer caution” will likely have contributed to Pizza Hut’s challenges, according to Danni Hewson, head of financial analysis at AJ Bell.
“DC London Pie had rescued Pizza Hut’s UK operations from insolvency less than a year ago, but making a success of a big-name casual dining businesses is a tough job.
“Taking back the brand looks a smart move by Yum! Brands as it has decades of data about how pizza lovers like to consume and exactly what factors need to coalesce to make a location a success.”
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