Tech
Some major Australian towns still have poor phone reception—it’s threatening public safety
by James Meese, Amber Marshall, Holly Randell-Moon, Jenny Kennedy, Rowan Wilken, The Conversation
Australians rely on their phones and the internet for education, business, socializing and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.
But the problems go beyond Triple Zero. The latest annual report from the Telecommunications Industry Ombudsman, released earlier this week, shows a spike in complaints about network connection issues compared to last financial year. For example, there was a nearly 70% increase in complaints about “no phone or internet service.” Complaints about “poor mobile coverage” also increased more than 25%.
When it comes to connectivity problems, we often think about remote environments such as inland cattle stations or Indigenous communities in central and far north Australia. Or how language barriers, affordability and age might impact access.
However, across various research projects looking at digital inclusion, we have found a policy blind spot, where populations residing in certain suburban and regional areas have poorer connectivity outcomes than remote areas.
These people experience ongoing problems with network connection despite living in locations that look good on paper. This could be because of local infrastructure gaps or compounding social factors. We call this group “the missing middle.”
Until now, the absence of a clearly defined category has made it difficult to capture or report on their experiences systematically.
What is ‘digital inclusion?’
Digital inclusion is about ensuring all Australians, no matter who they are or where they live, have access to affordable, quality telecommunications and internet, and possess the skills necessary to benefit from these connections.
The issue is even more important as we face a changing climate, with telecommunications playing a crucial role in emergencies and during natural disasters.
Our research from 2023 on emergency preparedness with rural residents showed the importance of ongoing telecommunications connectivity—especially during emergencies.
People participate in online community forums by keeping each other informed about conditions and contacting emergency services such as Triple Zero if they need to during the disaster. Afterwards, they use the internet to apply for financial assistance online.
Of course, natural disasters do not discriminate. Recent cyclones, floods and bushfires have impacted urban areas, as well as the outer edges of cities and key regional centers.
A good location doesn’t equal good connectivity
These combined forces have ensured telecommunications policies consistently focus on access. But access is just one component of Australia’s connectivity needs.
Through various interviews, focus groups and fieldwork across urban, regional and rural Australia from 2021–24 we have found that location alone doesn’t determine how good connectivity is.
In fact, some remote areas fare better than outer regional areas when it comes to telecommunications connectivity. This indicates geography isn’t the only factor affecting people’s level of digital inclusion.
Instead, compounding factors are determining whether or not people are digitally included.
For example, some people may not have enough money to afford appropriate connectivity to meet basic needs, needing two SIM cards to manage two unreliable networks. Infrastructure investment can also be patchy. A major regional town might have excellent coverage, but satellite towns could have a much poorer experience.
Urban networks can also taper off before reaching new builds on the edge of cities. Other people may have simply purchased a house amid inhospitable terrain, which can impact whether satellite internet services such as Starlink can be installed.
Voices from the ‘missing middle’
Experiences of 5G mobile consumers in suburban and regional Victoria we spoke with in 2024 give us some sense of this “missing middle” population.
One participant from Gippsland said, “I can be in the main street of a main regional town and not have reception.”
Another participant said it was “less than ideal” that in the area between two towns “there’s still patches where we don’t get reception.” Echoing this, another participant said they felt it was reasonable to “expect to be able to drive from Gisborne to Kyneton [a distance of 30km] and not drop out on a phone call three times.”
These issues were not the sole preserve of those living in regional areas. Someone from a new housing development on the outskirts of Melbourne told us there was barely any mobile coverage in the area and said their phone was “just not usable.”
Dubbo is another example. While some major regional cities are well-connected, this major town in the central west of New South Wales is also part of the “missing middle.”
First Nations organizations there experienced slow and unreliable network connection. This impacted their capacity to service the area. Drops in coverage resulted in double handling of work. For example, land surveys would often need to be written by hand on site, then converted to digital forms back in a place with better connectivity.
A targeted approach
Lots of work has been done in recent years to improve connectivity across Australia.
Since the National Broadband Network (NBN) was completed in 2020, more fixed line services—where a connection is installed in the home (like an NBN box)—have been made available in rural towns.
The federal government’s flagship infrastructure projects—such as the Regional Connectivity Program and Mobile Blackspot Program—have also steadily improved digital inclusion in many locations over the last decade. Starlink and the NBN’s satellite internet service SkyMuster are new entrants, providing a new connectivity option for people who live in the right locations (and can afford it).
However, current policy approaches to patching up connectivity gaps minimize the scale of the missing middle.
This is the result of several factors. First, a failure to understand the different needs of the local and visitor populations who use digital services. Second, fragmentation across telecommunications options (NBN, mobile hotspotting and Starlink). Third, a need to account for overlapping disadvantages.
We need to look beyond location or access, and develop a robust account of the “missing middle.”
Doing so requires policymakers and researchers to focus on areas with mixed and complex connectivity needs. Importantly, this kind of shift will help policymakers target the needs of these Australian telecommunication consumers.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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Some major Australian towns still have poor phone reception—it’s threatening public safety (2025, October 18)
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Tech
Why Is Alexa+ So Bad?
I stuck Amazon’s Echo Show 15 and its Alexa+ AI assistant in my kitchen for a month. Things have not gone well.
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Tech
The War on Iran Puts Global Chip Supplies and AI Expansion at Risk
South Korean officials have warned that the US-Israel war with Iran could hit the global semiconductor supply chain if it disrupts the flow of critical industrial materials from the Middle East.
South Korea’s semiconductor sector, led by giants like Samsung Electronics and SK Hynix, produces about two-thirds of the world’s memory chips. If the Middle East’s supply of chipmaking materials is disrupted, semiconductor production could slow unless alternative sources are found quickly.
The Helium Problem
One material at risk is helium, which is essential in chip manufacturing for managing heat, detecting leaks, and maintaining stable temperatures in fabrication equipment. For many of these uses, there is no real substitute.
About 38 percent of the world’s helium is produced by Qatar, where large extraction facilities are tied to the natural gas industry. This concentration means that disruptions can quickly ripple through the global supply chain.
National oil company QatarEnergy declared force majeure on March 4, after stopping its gas production and downstream operations due to ongoing attacks. Downstream facilities turn gas into other products, including urea, polymers, methanol, and aluminum.
South Korea’s Industry Ministry said the country also depends on the Middle East for 14 other materials in chipmaking, such as bromine and some chip-inspection equipment. While some of these materials can be sourced domestically or from other markets, shifting suppliers in the semiconductor sector is difficult because chipmakers need to test and validate new sources to meet strict purity standards.
Companies say the situation is manageable for now. As reported by Reuters, SK Hynix said it has secured diverse supply chains and maintains sufficient helium inventories, adding that there is “almost no chance” its operations would be affected in the near term.
Contract chipmaker TSMC similarly said it does not currently anticipate a significant impact, while GlobalFoundries stated it is in direct contact with suppliers and has mitigation plans in place.
Stuck in Transit
Even if Qatar’s gas production restarts, the semiconductor industry is vulnerable to disruptions in regional shipping routes. Much of the world’s energy and petrochemical exports from the Persian Gulf pass through the Strait of Hormuz, a key maritime choke point.
If shipping through this corridor is interrupted for an extended period, it could slow the movement of industrial gases and petrochemicals that chipmakers rely on. Disruptions to oil and gas exports from the region have also already pushed global energy prices higher: Brent crude, the European benchmark, is priced at $80 per barrel at the time of publication.
Energy costs are a major factor in semiconductor production. Fabrication plants run large clean rooms that need constant electricity and cooling, so chipmakers are sensitive to changes in global energy prices. Industry representatives in South Korea warned that a prolonged conflict could push energy prices higher, likely leading to higher semiconductor production costs and potentially higher chip prices.
These risks come as semiconductor supply chains are already stretched by growing demand from AI computing. Chip demand from AI data center operators has tightened supply across several electronics sectors, including smartphones, laptops, and automobiles.
A Long-Term Problem
For now, the immediate impact on chip production is unclear. Major chipmakers usually maintain a mix of suppliers and stockpile specialty gases and chemicals to help weather short-term disruptions.
But if instability in the region continues, pressure on supply chains will likely grow. A drawn-out conflict that hits energy infrastructure, export facilities, or shipping routes could slowly squeeze the global supply of materials needed for chipmaking.
This could delay plans by major technology companies to expand artificial intelligence infrastructure in the Middle East. Firms such as Amazon, Microsoft, and Nvidia have been positioning the UAE as a hub for AI computing capacity.
This story originally appeared on WIRED Middle East.
Tech
Save up to $600 With These Mattress Firm Coupons and Deals
Chances are that when you google “mattress store near me,” one of the first results you will see is Mattress Firm. This brick and mortar titan carries both established mattress brands like Serta and Sealy, as well as many online brands, like Purple, letting you go see for yourself if it’ll be the mattress for you. And if you were looking for an excuse to hop in the car and head over, we have a Mattress Firm coupon available right now, as well as tons of Mattress Firm promo codes to save big on those big (and small) purchases. Fingers crossed that you could start sleeping better, potentially as soon as tonight.
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Score Up to $300 in Instant Credits and Gifts
Mattress Firm’s got a gift for you, just ‘cuz. For those eyeballing Tempur-Pedic, Sealy, and Sterns & Foster in particular, it’s your lucky day, as there are Mattress Firm coupon codes for all three of these brands.
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Take 20% Off With Military, Medical, Student, or Teacher Discounts
Sleep is a necessity for everyone. But for those who work all day on their feet, and have to be dialed in at all times, sleep is critical. This is especially true for first responders, nurses, doctors, and medical professionals. As a way to say “thank you” for all that you do, there’s a special mattress firm discount just for you. Use the Mattress Firm first responder discount for 20% off select purchases. It’s for one-time use, but renews every 90 days when you re-verify your status.
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If you’re a teacher or student, there’s also a Mattress Firm discount for you, too. To help you bounce back after long days teaching, or late nights studying, use this Mattress Firm student discount code for 20% off select purchases. Like the first responder and military coupons, it’s a one-time usage code that can be renewed every 90 days when you re-verify your status.
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