Tech
Some major Australian towns still have poor phone reception—it’s threatening public safety
by James Meese, Amber Marshall, Holly Randell-Moon, Jenny Kennedy, Rowan Wilken, The Conversation
Australians rely on their phones and the internet for education, business, socializing and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.
But the problems go beyond Triple Zero. The latest annual report from the Telecommunications Industry Ombudsman, released earlier this week, shows a spike in complaints about network connection issues compared to last financial year. For example, there was a nearly 70% increase in complaints about “no phone or internet service.” Complaints about “poor mobile coverage” also increased more than 25%.
When it comes to connectivity problems, we often think about remote environments such as inland cattle stations or Indigenous communities in central and far north Australia. Or how language barriers, affordability and age might impact access.
However, across various research projects looking at digital inclusion, we have found a policy blind spot, where populations residing in certain suburban and regional areas have poorer connectivity outcomes than remote areas.
These people experience ongoing problems with network connection despite living in locations that look good on paper. This could be because of local infrastructure gaps or compounding social factors. We call this group “the missing middle.”
Until now, the absence of a clearly defined category has made it difficult to capture or report on their experiences systematically.
What is ‘digital inclusion?’
Digital inclusion is about ensuring all Australians, no matter who they are or where they live, have access to affordable, quality telecommunications and internet, and possess the skills necessary to benefit from these connections.
The issue is even more important as we face a changing climate, with telecommunications playing a crucial role in emergencies and during natural disasters.
Our research from 2023 on emergency preparedness with rural residents showed the importance of ongoing telecommunications connectivity—especially during emergencies.
People participate in online community forums by keeping each other informed about conditions and contacting emergency services such as Triple Zero if they need to during the disaster. Afterwards, they use the internet to apply for financial assistance online.
Of course, natural disasters do not discriminate. Recent cyclones, floods and bushfires have impacted urban areas, as well as the outer edges of cities and key regional centers.
A good location doesn’t equal good connectivity
These combined forces have ensured telecommunications policies consistently focus on access. But access is just one component of Australia’s connectivity needs.
Through various interviews, focus groups and fieldwork across urban, regional and rural Australia from 2021–24 we have found that location alone doesn’t determine how good connectivity is.
In fact, some remote areas fare better than outer regional areas when it comes to telecommunications connectivity. This indicates geography isn’t the only factor affecting people’s level of digital inclusion.
Instead, compounding factors are determining whether or not people are digitally included.
For example, some people may not have enough money to afford appropriate connectivity to meet basic needs, needing two SIM cards to manage two unreliable networks. Infrastructure investment can also be patchy. A major regional town might have excellent coverage, but satellite towns could have a much poorer experience.
Urban networks can also taper off before reaching new builds on the edge of cities. Other people may have simply purchased a house amid inhospitable terrain, which can impact whether satellite internet services such as Starlink can be installed.
Voices from the ‘missing middle’
Experiences of 5G mobile consumers in suburban and regional Victoria we spoke with in 2024 give us some sense of this “missing middle” population.
One participant from Gippsland said, “I can be in the main street of a main regional town and not have reception.”
Another participant said it was “less than ideal” that in the area between two towns “there’s still patches where we don’t get reception.” Echoing this, another participant said they felt it was reasonable to “expect to be able to drive from Gisborne to Kyneton [a distance of 30km] and not drop out on a phone call three times.”
These issues were not the sole preserve of those living in regional areas. Someone from a new housing development on the outskirts of Melbourne told us there was barely any mobile coverage in the area and said their phone was “just not usable.”
Dubbo is another example. While some major regional cities are well-connected, this major town in the central west of New South Wales is also part of the “missing middle.”
First Nations organizations there experienced slow and unreliable network connection. This impacted their capacity to service the area. Drops in coverage resulted in double handling of work. For example, land surveys would often need to be written by hand on site, then converted to digital forms back in a place with better connectivity.
A targeted approach
Lots of work has been done in recent years to improve connectivity across Australia.
Since the National Broadband Network (NBN) was completed in 2020, more fixed line services—where a connection is installed in the home (like an NBN box)—have been made available in rural towns.
The federal government’s flagship infrastructure projects—such as the Regional Connectivity Program and Mobile Blackspot Program—have also steadily improved digital inclusion in many locations over the last decade. Starlink and the NBN’s satellite internet service SkyMuster are new entrants, providing a new connectivity option for people who live in the right locations (and can afford it).
However, current policy approaches to patching up connectivity gaps minimize the scale of the missing middle.
This is the result of several factors. First, a failure to understand the different needs of the local and visitor populations who use digital services. Second, fragmentation across telecommunications options (NBN, mobile hotspotting and Starlink). Third, a need to account for overlapping disadvantages.
We need to look beyond location or access, and develop a robust account of the “missing middle.”
Doing so requires policymakers and researchers to focus on areas with mixed and complex connectivity needs. Importantly, this kind of shift will help policymakers target the needs of these Australian telecommunication consumers.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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Some major Australian towns still have poor phone reception—it’s threatening public safety (2025, October 18)
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A national housing shortage is straining finances and communities across the United States. In Massachusetts, at least 222,000 homes will have to be built in the next 10 years to meet the population’s needs. At the same time, there are numerous challenges in traditional construction. There’s a shortage of skilled construction workers. Most projects involve multiple contractors and subcontractors, adding complexity and lag time. And the construction process, as well as the buildings themselves, can be a major source of emissions that contribute to climate change.
Reframe Systems, co-founded by Vikas Enti SM ’20, uses robotics, software, and high-performance materials to address these problems. Founded in 2022, the company deploys microfactories that bring housing fabrication and production closer to the regions where the homes are needed. The first homes designed and manufactured in Reframe’s first microfactory have been fully built in Arlington and Somerville, Massachusetts.
Enti’s experiences in MIT System Design and Management (SDM) shaped the company from its start. “Learning how to navigate the system and finding the optimal value for each stakeholder has been a key part of the business strategy,” he says, “and that’s rooted in what I learned at SDM.”
Better tools for system-level problems
Enti applied to SDM’s master of science in engineering and management while he was working at Kiva Systems, overseeing its acquisition by Amazon and transformation into Amazon Robotics. He found that the SDM program’s fundamentals of systems engineering, system architecture, and project management provided him with the tools he needed to address system-level problems in his work.
While he was at MIT, Enti also served as an associate director for the MIT $100K Entrepreneurship Competition, which offers students and researchers mentorship, feedback, and potential funding for their startup ideas. He realized that “there isn’t a single formula for how businesses start, or how long it takes to get them started,” he says, which helped shape his plans to start his own business.
Enti took a leave of absence from MIT to oversee the expansion of Amazon Robotics in Europe. He returned and completed his degree in 2020, writing his thesis on developing technology that could mitigate falls for elderly people. This instinct to use his education for a good cause resurfaced when his daughters were born. He wanted his future business to address a real-world problem and have a social impact, while also reducing carbon emissions.
Growing housing, shrinking emissions
Enti concluded that housing, with immediate real-world impact and a significant share of global carbon emissions, was the right problem to work on. He reached out to his colleagues Aaron Small and Felipe Polido from Amazon Robotics to share his idea for advanced, low-cost factories that could be deployed quickly and close to where they were needed. The two joined him as co-founders.
Currently, the microfactory in Andover, Massachusetts, produces structural panels, with robotics completing wall and ceiling framing and people completing the rest of the work, including wiring and plumbing. Eventually, Reframe hopes to automate more of the building process through further use of robotics. The modular construction process allows for reduced waste and disruption on the eventual home site. And the finished homes are designed to be energy-efficient and ready for solar panel installation. The company is set to start work soon on a group of homes in Devens, Massachusetts.
In addition to the Andover location, Reframe is setting up in southern California to help rebuild homes that were destroyed in the area’s January 2025 wildfires. The company’s software-assisted design process and the adjustability of the microfactories allows them to meet local zoning and building codes and align with the local architectural aesthetic. This means that in Somerville, Reframe’s completed buildings look like modernized versions of the neighboring three-story buildings, known locally as “triple-deckers.” On the other side of the country, Reframe’s design offerings include Spanish-style and craftsman homes.
“Housing is a complex systems problem,” Enti says, explaining the impact SDM has had on his work at Reframe. The methods and tools taught in the integrated core class EM.412 (Foundations of System Design and Management) help him tackle systems-level problems and take the needs of multiple stakeholders into account. The Reframe team used technology roadmapping as they devised their overall business plan, inspired by the work of Olivier de Weck, associate head of the MIT Department of Aeronautics and Astronautics. And lectures on project management from Bryan Moser, SDM’s academic director, remain relevant.
“Embracing the fact that this is a systems problem, and learning how to navigate the system and the stakeholders to make sure we’re finding the optimal value, has been a key part of the business strategy,” Enti says.
Reframe Systems is set to continue learning through iteration as they plan to expand their network of microfactories. The company remains committed to the core vision of sustainably meeting the country’s need for more housing. “I’m grateful we get to do this,” Enti says. “Once you strip away all the robotics, the advanced algorithms, and the factories, these are high-quality, healthy homes that families get to live in and grow.”
Framework, the company that makes laptops designed for optimal repairability, announced a new version of its main product, a 13-inch screen laptop. It’s called the Framework Laptop 13 Pro, and it has far better battery life, a touchscreen, a haptic touchpad, and is fitted with Intel processors.
At an event in San Francisco today, Framework CEO Nirav Patel showed off the company’s new tech, opening with a joke about making Framework AI—something the company is very much not doing. Framework’s whole thing, after all, is aiming to give users control over the physical tech they use.
“That industry is fighting for you to own nothing, and they own everything,” Patel said about the AI industry. “We’re fighting for a future where you can own everything and be free.”
Framework used the event to detail other updates coming to its 16-inch laptop. It also showed off previews of an official developer kit and a wireless keyboard for controlling your rig from the couch.
Framework 13 Pro
As the name implies, the 13 Pro is a step up from the company’s last version, the Framework 13. It’s also pricier, starting at $1,199 for a DIY Edition that requires assembling the computer yourself. Pre-built units start at $1,499 but can be upgraded with more features. Framework says it will start shipping the 13 Pro in June.
Framework’s signature move for its products is the ability to take the thing apart. The 13 Pro is made with that ethos in mind, so its parts can be easily swapped out, upgraded, or replaced. Four Thunderbolt 4 interfaces let you pick which ports (USB-C, HDMI, etc.) you want and then choose where to place them. Framework says it planned the laptop with cross-generation compatibility in mind, so current Framebook 13 laptop owners will be able to use new 13 Pro parts like the mainboard, display, and battery, and put them into their existing machine.
The big changes in the guts of the 13 Pro come from Framework’s shift away from using an AMD processor to Intel’s Core Ultra Series 3 processors, which Framework described in its press release as “just insanely efficient.” That efficiency, along with a bigger battery, translates to more than 20 hours of battery life while streaming 4K Netflix videos, at least that’s the claim. That’s almost 12 hours longer than the Framework 13.
Courtesy of Framework
Courtesy of Framework
OpenAI launched a new image generation AI model on Tuesday, dubbed ChatGPT Images 2.0. This model can generate more than one image from a single prompt, like an entire study booklet, as well as output text, including in non-English languages, like Chinese and Hindi. This release is available globally for ChatGPT and Codex users, with a more powerful version available for paying subscribers.
When any major AI company releases a new image model, it can revive interest and boost usage, especially if social media users adopt a meme-able trend, transforming images of themselves. Last year, Google’s launch of the Nano Banana model was a major moment for the company, especially when users started posting hyperrealistic figurines of themselves online. Earlier this year, ChatGPT Images made waves on social media as users shared AI-generated caricatures.
What’s Different?
Since the new model can tap into ChatGPT’s “reasoning” capabilities, Images 2.0 can search the internet for recent information and generate more than one image at a time. In essence, the bot can use additional steps to output more thorough generations from a single prompt. Images 2.0 also has a more recent knowledge cutoff date: December 2025.
This also means that outputs from the new model are more granular. For example, I generated an infographic with San Francisco’s weather forecast for the next day, as well as activities worth doing. The image ChatGPT generated included accurate weather details for the rainy day, along with accurate-looking drawings of the Ferry Building, Castro Theater, Painted Ladies houses, and Transamerica Pyramid.
Additionally, Images 2.0 is more customizable for users who want unique aspect ratios for image outputs. The new model can generate images, ranging from 3:1 wide to 1:3 tall, and users can adjust the image’s size as part of their prompt to the AI tool.
First Impressions
After a few hours of generating images with the new model, I was generally impressed with the text rendering capabilities, in English at least. Not that long ago, image outputs featuring text, from any of the major models, often included numerous malformed characters or words with errant extra letters. ChatGPT struggled to label images accurately two years prior, so the cleaner, more complex outputs from Images 2.0 are a sign of continued improvement. Google has also focused on improving image outputs featuring text in its recent iterations of Nano Banana.
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