Tech
Some major Australian towns still have poor phone reception—it’s threatening public safety
by James Meese, Amber Marshall, Holly Randell-Moon, Jenny Kennedy, Rowan Wilken, The Conversation
Australians rely on their phones and the internet for education, business, socializing and in emergencies. And as Optus’ recent Triple Zero outage highlights, the consequences of a network outage can be fatal.
But the problems go beyond Triple Zero. The latest annual report from the Telecommunications Industry Ombudsman, released earlier this week, shows a spike in complaints about network connection issues compared to last financial year. For example, there was a nearly 70% increase in complaints about “no phone or internet service.” Complaints about “poor mobile coverage” also increased more than 25%.
When it comes to connectivity problems, we often think about remote environments such as inland cattle stations or Indigenous communities in central and far north Australia. Or how language barriers, affordability and age might impact access.
However, across various research projects looking at digital inclusion, we have found a policy blind spot, where populations residing in certain suburban and regional areas have poorer connectivity outcomes than remote areas.
These people experience ongoing problems with network connection despite living in locations that look good on paper. This could be because of local infrastructure gaps or compounding social factors. We call this group “the missing middle.”
Until now, the absence of a clearly defined category has made it difficult to capture or report on their experiences systematically.
What is ‘digital inclusion?’
Digital inclusion is about ensuring all Australians, no matter who they are or where they live, have access to affordable, quality telecommunications and internet, and possess the skills necessary to benefit from these connections.
The issue is even more important as we face a changing climate, with telecommunications playing a crucial role in emergencies and during natural disasters.
Our research from 2023 on emergency preparedness with rural residents showed the importance of ongoing telecommunications connectivity—especially during emergencies.
People participate in online community forums by keeping each other informed about conditions and contacting emergency services such as Triple Zero if they need to during the disaster. Afterwards, they use the internet to apply for financial assistance online.
Of course, natural disasters do not discriminate. Recent cyclones, floods and bushfires have impacted urban areas, as well as the outer edges of cities and key regional centers.
A good location doesn’t equal good connectivity
These combined forces have ensured telecommunications policies consistently focus on access. But access is just one component of Australia’s connectivity needs.
Through various interviews, focus groups and fieldwork across urban, regional and rural Australia from 2021–24 we have found that location alone doesn’t determine how good connectivity is.
In fact, some remote areas fare better than outer regional areas when it comes to telecommunications connectivity. This indicates geography isn’t the only factor affecting people’s level of digital inclusion.
Instead, compounding factors are determining whether or not people are digitally included.
For example, some people may not have enough money to afford appropriate connectivity to meet basic needs, needing two SIM cards to manage two unreliable networks. Infrastructure investment can also be patchy. A major regional town might have excellent coverage, but satellite towns could have a much poorer experience.
Urban networks can also taper off before reaching new builds on the edge of cities. Other people may have simply purchased a house amid inhospitable terrain, which can impact whether satellite internet services such as Starlink can be installed.
Voices from the ‘missing middle’
Experiences of 5G mobile consumers in suburban and regional Victoria we spoke with in 2024 give us some sense of this “missing middle” population.
One participant from Gippsland said, “I can be in the main street of a main regional town and not have reception.”
Another participant said it was “less than ideal” that in the area between two towns “there’s still patches where we don’t get reception.” Echoing this, another participant said they felt it was reasonable to “expect to be able to drive from Gisborne to Kyneton [a distance of 30km] and not drop out on a phone call three times.”
These issues were not the sole preserve of those living in regional areas. Someone from a new housing development on the outskirts of Melbourne told us there was barely any mobile coverage in the area and said their phone was “just not usable.”
Dubbo is another example. While some major regional cities are well-connected, this major town in the central west of New South Wales is also part of the “missing middle.”
First Nations organizations there experienced slow and unreliable network connection. This impacted their capacity to service the area. Drops in coverage resulted in double handling of work. For example, land surveys would often need to be written by hand on site, then converted to digital forms back in a place with better connectivity.
A targeted approach
Lots of work has been done in recent years to improve connectivity across Australia.
Since the National Broadband Network (NBN) was completed in 2020, more fixed line services—where a connection is installed in the home (like an NBN box)—have been made available in rural towns.
The federal government’s flagship infrastructure projects—such as the Regional Connectivity Program and Mobile Blackspot Program—have also steadily improved digital inclusion in many locations over the last decade. Starlink and the NBN’s satellite internet service SkyMuster are new entrants, providing a new connectivity option for people who live in the right locations (and can afford it).
However, current policy approaches to patching up connectivity gaps minimize the scale of the missing middle.
This is the result of several factors. First, a failure to understand the different needs of the local and visitor populations who use digital services. Second, fragmentation across telecommunications options (NBN, mobile hotspotting and Starlink). Third, a need to account for overlapping disadvantages.
We need to look beyond location or access, and develop a robust account of the “missing middle.”
Doing so requires policymakers and researchers to focus on areas with mixed and complex connectivity needs. Importantly, this kind of shift will help policymakers target the needs of these Australian telecommunication consumers.
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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Some major Australian towns still have poor phone reception—it’s threatening public safety (2025, October 18)
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Tech
Are DJI Drones Still Banned?
As of December 23, 2025, the US Federal Communications Commission barred Chinese-based drone maker DJI from importing any new drones into the United State. That might sound like you can’t buy a DJI drone right now, but that’s not true. Head over to Amazon and just about the whole DJI drone lineup is still for sale. So what gives? Are they banned or not?
The key word in the previous paragraph was any new drone. Nothing DJI has made in the past is banned. No one is taking your drone away. It’s still perfectly legal to fly a drone. And this isn’t just a DJI ban. It’s a ban on foreign-made drones, which includes those from companies such as DJI, Autel Robotics, HoverAir, and thers. That DJI is singled out in headlines has more to do with its market dominance than the way the rules are written.
I’d like to say that with the biggest competitor essentially removed from the market that US-based companies are swooping in with new drones. Actually we did say that once about Skydio, and we even liked the Skydio drone we tested, but since then Skydio has shifted away from the consumer market.
No New Drones
Courtesy of DJI
While it’s good news that the old stuff is still for sale, it’s unlikely that any new drones will arrive.
In order to sell in the United States, anything that uses radio frequency components has to be approved by the FCC. Drones use radio frequencies when flying, so they fall under FCC jurisdiction. Because none of the drone companies have had the security review they need by an approved US agency, they have all been placed on what’s called the Covered List. Companies on the Covered List do not have approval to import products into the US, effectively banning them.
There’s some evidence that wheels are turning somewhere, in a way that could spell good news for consumer drone flyers. Last week, the FCC amended its Covered List to exempt drones and components already approved by the Defense Contract Management Agency’s Blue UAS list. The FCC says in its public statement, “The DoW has determined that UAS and UAS critical components included on Defense Contract Management Agency’s (DCMA’s) Blue UAS list do not currently present unacceptable risks to the national security of the United States or to the safety and security of US persons.”
For the most part, this doesn’t really impact consumer drones, unless you were in the market for a $13.6k Parrot Anafi USA Gov edition thermal drone, but it’s better than silence, which has been the primary thing we’ve heard leading up to the December ban.
Tech
Zayo expands network across Iberian Peninsula | Computer Weekly
In a move described as underscoring the company’s strategic focus on pan-European connectivity amid rising data demands from artificial intelligence (AI), cloud and next-generation technologies, Zayo Europe has launched a “landmark” network in Iberia.
Operating across 13 countries and connecting 47 markets, Zayo already connects more than 600 datacentres with a “future-ready” network spanning over 2.7 million fibre kilometres and eight subsea systems. The company said its mission is to deliver the infrastructure that powers Europe’s digital economy, offering tailored connectivity solutions that enable telecom service providers, cloud platforms, datacentres, system integrators and enterprises to deliver the network performance they require from core to cloud to edge.
Following a recent expansion in the German Market, Iberia has become the next strategic link for Zayo, furthering the reach of its pan-European network. The new network will encompass the region’s leading cities including Madrid, Lisbon, Barcelona, Bilbao and Sines.
It is being delivered in partnership with Spanish dark fibre operator Reintel, which boasts more than 54,000km of interconnected fibre infrastructure across Spain. The company provides neutral and high-quality connectivity products through a network of sites linked to both the energy and railway sectors.
Zayo Europe sees the partnership marking a major milestone as brings its 400GE enabled wavelength network to the Iberian Peninsula, as well as expanding its Tier-1 IP offering to Portugal and to more Spanish cities.
The collaboration will look to deliver low-latency, high-capacity connectivity across Iberia, connecting the key business hubs. The partners see the new route as a way to enhance network diversity, reduce deployment times and strengthen connectivity options for businesses and carriers operating in the region.
Spanning over 3,500km of fibre across Iberia, Zayo Europe’s network will look to enable “seamless” datacentre-to-datacentre connectivity, faster cloud adoption and high-performance handling of data-intensive workloads. The move is set to strengthen Zayo Europe’s global reach, linking Iberia to international networks across the Mediterranean and Atlantic, and supporting the digital transformation of businesses across multiple continents.
“This partnership marks another important step in Zayo Europe’s journey to connect the continent’s most dynamic markets. Spain and Portugal are quickly emerging as major datacentre hubs, with a strong supply of renewable energy driving new investments to power AI and other cutting-edge technologies,” said Colman Deegan, Zayo Europe CEO.
“We’re delighted to partner with Reintel, who operate the highest quality, mission-critical fibre infrastructure in the region. By extending our network through their low latency, high availability fibre routes, we’re enabling enterprises, datacentres and carriers across Iberia to access our extensive high-performance connectivity that underpins Europe’s innovation economy. With the significant DC roll-out planned in 2026, Zayo Europe is poised to set connectivity trends for the decade ahead.”
Reintel CEO Francisco J. Blanca Patón added: “Zayo Europe’s expansion into Iberia aligns perfectly with our mission to accelerate Spain’s digital transformation. Combining our extensive dark fibre footprint with Zayo Europe’s international network and unparalleled service excellence creates powerful opportunities for customers across the region. This partnership will empower datacentres and businesses across Spain and Portugal to keep pace with rising data demands and, ultimately, strengthen Europe’s digital backbone. We look forward to what can be achieved together through 2026 and beyond.”
Tech
De-Gunk and Descale Your Keurig with These Cleaning Tips
It can be tricky to figure out how to clean your Keurig, but it’s important work. If your household is like mine, your pod coffee maker runs anywhere from three to seven times per day. All of that use can cause buildup and gunk, which can affect the taste of your coffee and the lifespan of your machine. But with proper maintenance and a dedicated routine, cleaning is a breeze. Here’s everything you need to know about light daily cleaning as well as deeper cleans.
Be sure to check out our related buying guides, including the Best Pod Coffee Makers, the Best Coffee Machines, the Best Coffee Subscriptions, and the Best Milk Frothers.
Daily Maintenance
To clean the housing of your Keurig coffee maker or other pod machine, just take a damp cloth and wipe down the outside. You can clean the K-Cup holder and needle by brushing or vacuuming away any loose debris like coffee grounds—be careful near the needle part since, obviously, it’s sharp.
Some machines come with a needle cleaning tool that you insert into the top and bottom of the needle, and a few people on various forums have used a paper clip instead. Some machines have removable pod holders that can be soaked in hot water. It’s always a good idea to refer to your specific model’s user guide, and you’ll probably want to unplug your machine beforehand.
To clean your drip tray and water reservoir, remove them and wash them by hand with hot, soapy water (though avoid using too much dish soap to prevent buildup). If your machine came with a carafe, wash it by hand or pop it in the dishwasher if it’s dishwasher-safe. Let them air dry or wipe them down with a lint-free towel after rinsing them off. You should be replacing the fresh water in your reservoir often, especially if it’s been sitting for a while. If your machine has a water filter in its reservoir, replace it every two to three months. Most machines with these types of filters have maintenance reminders—heed them!
For cleaning out the internal bits and pieces, you can use something like a Keurig Rinse Pod, which helps to flush out any excess oils or flavors that might be lingering. They are especially handy after brewing with flavored K-Cups like hot cocoa or some coffee varieties. You can also just run a hot water cycle every so often, which is a particularly good idea if you haven’t used your machine for a few days.
Deeper Cleaning and Descaling
Some manufacturers recommend using filtered water or distilled water instead of tap water in your reservoirs, but I’ve always used tap water with the knowledge that I might have to clean my machine more frequently. You should deep-clean or descale your pod coffee maker every three to six months, or possibly more often if you notice hard water stains, calcium deposits, or mineral buildup, or your machine prompts you to deep-clean it.
You can do this a few ways. For the DIY method, fill your water tank with white vinegar and water (about half and half) and run large-capacity brew cycles until the reservoir is empty; Halfway through, consider letting the vinegar solution soak for a while, around 20 to 30 minutes. Follow up with a few rinsing cycles using clean water until the vinegar smell is gone. Alternatively, you can use a dedicated Keurig descaling solution according to the instructions on the bottle. That solution can be used on non-Keurig machines too. Make sure your machine is fully rinsed out before brewing your next cup of coffee.
It’s important to perform these deeper cleaning cycles on a regular basis to ensure your machine lasts as long as possible. And that your coffee tastes good, of course.
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